Mins you during this whole process Im looking at the other Zipcars and most had issues except with one car, the ***** ***V. I called Zipcar and the lovely agent was able to switch me over to a new car. It had an intense disgusting odor of cigarettes and weed. The first car that I had reserved was a disaster. I was a member for less than 2 hrs due to this horrible customer service.Ġ4/20/23 I had reserved a car through Zipcar for my staycation. I cancelled my membership immediately as well. They should eat the cost of the application feenot me. I asked to be compensated for the hour and a half I spent running back and forth looking for the car - I think the $25 should at least cover that. They provided no service to me whatsoever. They obviously canceled the reservation but would not provide me a refund of the $25 application fee. One and a half hours wasted of my day and late for the important appointment. I did not have the time to get there and ended up getting an Uber instead. I spoke to 2 more agents who also could not locate the car and tried to offer me a car at a more distant location. I walked over there and spent another half hour walking that lot trying to find the car. I called customer service and they said the car was at a different address. I went to pick up the car at the allotted time and address and spent half an hour looking on every floor for the car. I paid the $25 application fee and rented a car for $85. I applied for ZipCar today to rent a car for an important meeting. Zipcar should reimburse me, expect for the cost of a gas card that we forgot to put back in the vehicle. They advised me to take pictures (as I have) of the vehicle. We called zipcar again to let them know and they again said they couldnt *************** the car. Once back, we couldnt get back in the gate so we street parked it across from it. So we canceled our plans, got food, and returned the car back to its original destination. They werent able to give any input and the speaker on the phone just agreed. We told zipcar that this is their fault and that we shouldnt be liable for the vehicle as we have done nothing wrong. We were told that we should bring the car straight back but we had already planned an entire day trip around using the car. We called zipcar once again to find out that the person who switched my car to this new car did not start our trip and that zipcar (and I) did not have access to vehicle. We drove to long beach (about an 1) to find that the car would not lock. However, they still helped me as I provided the cars information for my trip. My friends and I Ubered to the new destination only to find the car behind a locked gate of a ********* had to call the garage to open the gate for entry and exit, while they told me that zipcar didnt have the car registered to me in their system or that they didnt have any information about the car being picked up. I called to ensure that I would be reimbursed for the time passed, as they only wanted to extend our trip and not offer reimbursement. They also stated that they could not do Uber reimbursements. After reaching out, zipcar assigned a replacement car but could only do so to one a 40 minute walk away. It started out with the car that I booked being removed from my reservation and a replacement car was not assigned by the time my reservation started. I gave zipcar multiple chances throughout the entirety of my day trip and over and over again they failed to help ** or resolve any problems.
0 Comments
Leave a Reply. |